Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns: Please contact us at Cecilrylee3@gmail.com before sending any item back. Do not send returns to Zendrop. If a physical return is approved, we’ll provide the correct return address and instructions. For certain products shipped from China, a physical return may not be required, and we may approve a refund or replacement while you keep the item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cecilrylee3@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cecilrylee3@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return and Refund Policy

We want you to be happy with your purchase. If you are not satisfied with your order, please contact us at cecilrylee3@gmail.com before sending anything back.

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, unopened when applicable, and in its original packaging.

To request a return, please email cecilrylee3@gmail.com with:

- Your order number
- The name of the item
- The reason for the return
- Photos of the item, if it arrived damaged or incorrect

Do not send items back until we provide return instructions. Items sent to an address that has not been approved by us may not be accepted.

Non-Returnable Items

Certain items may not be eligible for return, including items marked final sale, personalized products, gift cards, opened beauty or hygiene products, and products that cannot be resold for health or safety reasons.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

Please contact us at cecilrylee3@gmail.com within [7 days] of delivery if your item arrives damaged, defective, or incorrect. Include your order number and clear photos of the item and packaging. We will review the issue and work with you on a replacement or refund.

Refunds

Once your return is received and approved, your refund will be issued to the original payment method within [5–10 business days]. Your bank or payment provider may need additional time to post the refund to your account.

If your refund has not appeared after the expected processing time, please contact your payment provider first. You may then contact us at cecilrylee3@gmail.com for assistance.

Exchanges

We offer exchanges only when the requested replacement is available. If a replacement is not available, we may issue a refund instead.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at [support email]. We can only cancel orders that have not yet been processed or shipped. Once an order has shipped, it must follow the return process above.

Contact

For return or refund questions, please contact:

Email: cecilrylee3@gmail.com
Store: Ry’s Shop
Website: rysshoppe.com